Most often when someone comes to us with a complaint, or an expression of their anger or frustration, all they really need to hear is, “I hear you.”
They don’t need our advice.
And they don’t need us to tell them that the action they are considering is wrong; they know that already.
“I hear you. Your feelings are valid. I have felt that way too; it sucks.”
Our job is simply to listen.
In an effort to be helpful, we often miss the most important part.